Privacy policy
1. Introduction
Fran Reddan Consulting ("we," "our," or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and store your personal information.
2. Collection of Personal Information
2.1. Types of Information Collected
We may collect and hold personal information about you, including but not limited to:
2.1.1. Name
2.1.2. Contact details (e.g., email address, phone number)
2.1.3. Employment details
2.1.4. Information about your interactions with us
2.1.5. Any other information you provide to us
2.2. Method of Collection
We collect personal information directly from you in various ways, including:
2.2.1. Through our website (e.g., when you fill out a contact form or subscribe to our newsletter)
2.2.2. During consultations or coaching sessions
2.2.3. Via email, phone, or other forms of communication
2.2.4. We may also collect personal information from third parties, such as your employer, or publicly available sources where it is impracticable to collect the information directly from you.
3. Use of Personal Information
We use your personal information for purposes including, but not limited to:
3.1. Providing our services to you
3.2. Communicating with you
3.3. Improving our services and website
3.4. Conducting business development and marketing activities
3.5. Complying with legal and regulatory obligations
4. Marketing Communications
We may use your personal information to send you marketing communications about our services, events, or other updates that may be of interest to you. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions included in the communications or by contacting us directly.
5. Disclosure of Personal Information
We may disclose your personal information to:
5.1 Our employees, contractors, and related entities
5.2 Third-party service providers who assist us in operating our business
5.3 Any entity to which we are required or authorised by law to disclose such information
5.4 Third parties for the purposes of training, supervision, or logging coaching hours
5.5 Third parties for marketing purposes, provided we have obtained your consent
5.6 When disclosing personal information for training, supervision, or logging coaching hours, we will ensure that your information is anonymised wherever possible to protect your identity and privacy. If anonymisation is not possible, we will obtain your consent before disclosing your personal information.
5.7 We will take reasonable steps to ensure that these third parties are bound by confidentiality and privacy obligations in relation to your personal information.
6. Privacy Policy Compliance When Contracted by Organisations
When we are hired by an organisation that has its own Privacy Policy:
6.1 Contractual Terms: The terms of the contract will specify which Privacy Policy applies to the handling of personal information.
6.2 Handling Data on Behalf of the Organisation : If we handle personal information on behalf of the hiring organisation, their Privacy Policy will generally apply to ensure consistency and compliance with their data protection practices.
6.3 Dual Compliance : In cases where we collect and use personal information independently, both our Privacy Policy and the hiring organisation’s Privacy Policy may apply. We will comply with both policies to the extent applicable and required by law.
6.4 Legal Compliance : Regardless of which Privacy Policy applies, we will comply with the Australian Privacy Principles (APPs) and other relevant legal requirements to ensure the lawful and ethical handling of personal information.
7. Storage and Security of Personal Information
7.1 We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards.
7.2 Your personal information is stored securely on our systems and may be held in both electronic and hard copy formats. We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.
8. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out-of-date. To do so, please contact us using the details provided below. We will respond to your request within a reasonable period and in accordance with the APPs.
9. Complaints
If you have any concerns or complaints about how we handle your personal information, please contact us using the details provided below. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version of our Privacy Policy will always be available on our website.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Fran Reddan Consulting
Email: franreddan@outlook.com